Part III has lambda function which keeps the user in the queue and waits for an agent to answer the call or the user to provide DTMF digit 1 to register a callback or simply to times out from the queue. This part will show a lambda function which registers the user number for a […]

In Part II, we have accepted the incoming call and enqueued the user to queue named ‘support’. Further we will play a music on hold while waiting for the agent to answer the call or the user to send a DTMF to register a callback or until the timeout which is 10 minutes by default

A continuation of Queue with Twilio. Part I is here TwiML or Twilio Markup Lanaguage Set of instructions to tell Twilio how to manage the call or message. In this Queue system, we would manage TwiML using Python as an AWS Lambda function. When the user calls into the system either to a Phone Number

This post is to document how I have created Queue system using Twilio, AWS Lambda and AWS API gateway. Though I am new to Twilio, I will try to provide accurate information as much as I can Background: Twilio Flex is a complete contact center solution. However it is expensive for a small project. Hence